The PA Toolkit

Attendees of this personal assistant (PA) training will gain insights, technical know-how and emotional intelligence to excel in this demanding and challenging role.

They will also learn how to support their managers in excelling in theirs. They will begin by gaining insights into the key aspects required to support a successful manager, including building positive working relationships with others, goal setting and problem-solving.

They will learn how to spend their valuable time efficiently before learning how to communicate effectively both verbally and in writing. Attendees are taught how to build self-awareness, emotional intelligence and give them skills when dealing with complex situations.

The course concludes with PA's mastering the art of passing on knowledge, coaching instead of telling someone what they should do, maintaining confidentiality at all times and knowing when to ask for guidance on difficult cases or issues.